§1 General Provisions

1. These Terms of Service define the rules and conditions for using the website available at https://mactronic.pl/, operated by MACTRONIC GROUP Sp. z o.o., entered in the Register of Entrepreneurs maintained by the District Court for Wrocław-Fabryczna in Wrocław, 9th Commercial Division of the National Court Register under number KRS: 0000976373, NIP: 897-001-32-66, REGON: 931589124, with its principal place of busThe Service Provider can be contacted using the following methods:iness at ul. Stargardzka 4, 54-156 Wrocław, Poland.
2. The Service Provider may be contacted in the following ways:
   1. Customer Service (email): bok@mactronic.pl
   2. Customer Service (phone): +48 517 478 204 (call charges per your carrier’s rates)
   3. Office address: MACTRONIC GROUP Sp. z o.o., ul. Stargardzka 4, 54-156 Wrocław, Poland
3. Access to the website is free of charge. Users are only responsible for any data transmission fees their internet service provider charges.
4. These Terms are available free of charge on the website under the “Terms” tab, in a format allowing users to download, save, and reproduce them via their IT system.
5. Definitions used in these Terms:
   1. Website – the website available at https://mactronic.pl/
   2. Service Provider – MACTRONIC GROUP Sp. z o.o., as defined above.
   3. User – any natural person, legal entity, or organizational unit granted legal capacity under applicable law who uses electronic services.
6. In matters not covered by these Terms, applicable Polish law shall apply, including the Act of July 18, 2002, on the Provision of Electronic Services (Journal of Laws 2024, item 1513), the Civil Code (Journal of Laws 2024, items 1061 and 1237), and other relevant laws.

§2 Technical Requirements

1. To use the website, the following technical conditions must be met:
   1. A device with internet access (computer, laptop, tablet, or smartphone)
   2. An email account and phone number
   3. A web browser (e.g., Firefox, Microsoft Edge, Chrome, Opera, Safari)
   4. Cookies and JavaScript must be enabled in the browser.
   5. Minimum screen resolution: 1024 x 768 pixels
2. If additional technical requirements are necessary to use a particular service, this will be specified in the relevant section of the website.
3. Technical requirements may change due to technological developments.
4. Users agree to:
   1. Use the site for its intended purposes and do not submit unlawful content.
   2. Use all materials for personal use only.
   3. Refrain from actions that infringe on third-party rights or breach social norms or good practices.
   4. Refrain from programming or hacking activities, including altering the website’s source code.
5. Users must have an active email account and appropriate software to open standard file formats (e.g., PDF, DOC, DOCX).
6. The Service Provider uses cookies for electronic service delivery. Full details are available in the Privacy Policy.

§3 Notice of Potential Risks

1. The Service Provider emphasizes that the use of electronic services involves certain risks.
2. Common internet-related risks include:
   1. Malware (e.g., viruses, worms, trojans)
   2. Spyware (programs that track user activity)
   3. Hacking attempts
   4. Phishing (impersonation to steal personal data)
   5. Spam (unsolicited mass email)
   6. Cryptanalysis (attempts to breach encryption)
3. To minimize risk, users should install and regularly update antivirus software, enable a firewall, avoid opening suspicious attachments, and scan their system regularly.
4. Any abnormal behavior on the website (e.g., unexpected visuals, messages, or pop-ups) not previously announced by the Service Provider may signal unauthorized interference. In such cases, users should stop using the site and notify the Service Provider immediately.

§4 Electronic Services Offered

The following free electronic services are available on the website:

1. Blog – educational articles about lighting technology
2. Industries – sector-specific product listings, downloadable catalogs, and contact forms for inquiries
3. Become a Distributor – contact form for potential distributors.
4. Contact Form – themed inquiry options
5. Download Warranty Card – available under the “Warranty” section
6. Have Another Question? – general contact form
7. Newsletter – commercial information service (see §5)
8. Request a Quote – for sales inquiries.
9. Request Technical Support – for service and product help.
10. Downloads – downloadable marketing and product materials (PDFs)
11. Products – product listings, datasheets, manuals, and inquiry forms
12. Search – search engine for site content.
13. Submit a Complaint – via the online complaint form.
14. The Service Provider may temporarily disable or modify services for maintenance or updates.
15. New functionalities may be added, existing features may be changed or removed, and the site may be adapted to other platforms (e.g., mobile devices).

§5 Newsletter Service

1. The Newsletter contains promotional content and is sent no more than once per week.
2. Users may subscribe via the “Newsletter” tab by entering their email, selecting a category, agreeing to the Privacy Policy, and clicking “Subscribe.”
3. Each email includes sender details, promotional content, and an unsubscribe link.
4. Users can update their email address by contacting bok@mactronic.pl.
5. Users can unsubscribe anytime, at no cost, by clicking the unsubscribe link or emailing bok@mactronic.pl.

§6 Complaints

1. Complaints regarding the website can be submitted via email to bok@mactronic.pl or in writing to MACTRONIC GROUP Sp. z o.o., ul. Stargardzka 4, 54-156 Wrocław, Poland.
2. The complaint should include the user’s name, mailing address, email, a description of the issue, and the preferred response method.
3. The Service Provider will respond within 14 days using the selected communication method.

§7 Personal Data Protection

1. The data controller is MACTRONIC GROUP Sp. z o.o., as described in §1.
2. Contact: bok@mactronic.pl or the company’s mailing address.
3. The Controller applies IT systems and procedures that comply with GDPR and protect against unauthorized access.
4. Data is processed for:
   1. Sending newsletters (Art. 6(1)(a) GDPR)
   2. Responding to inquiries (Art. 6(1)(b) GDPR)
   3. Handling complaints (Art. 6(1)(b) GDPR)
   4. Responding to contact form messages (Art. 6(1)(f) GDPR)
   5. Social media communication and brand promotion (Art. 6(1)(f) GDPR)
   6. Establishing or defending legal claims (Art. 6(1)(f) GDPR)
5. See the Privacy Policy for more on data protection and cookies.

§8 Final Provisions

1. All content and intellectual property on the website (including graphics, designs, and trademarks) belong to the Service Provider or authorized third parties and are protected by copyright and other applicable laws.
2. The Service Provider takes all reasonable steps to ensure proper website operation. However, external factors (e.g., DDoS attacks) may cause errors or disruptions. The Service Provider will act to minimize the effects of such events.
3. Users will be informed of any errors or outages, including estimated resolution times.
4. Planned technical maintenance may also occur; users will be notified in advance.
5. These Terms take effect on April 22, 2025.